We are looking for a dynamic Sales + Service Trainer who can be a part of this learning journey in Delhi NCR.

Roles & Responsibilities

• Training and Development – Identifying and Improvising processes for training in areas of sales, customer experience enhancement and strategy as company goals.
• Setting and preparing up special training modules – Create innovative training material both digital and in a physical format that involve team building, leadership and real-time case studies.
• Interact with sales team to understand areas of improvement- Help in an overall increase in performance of the sales teams by conducting skill gap analysis, measuring past performance and developing outcome improvement resources.
• Schedule Planning - Plan the weekly and monthly roaster and coordinate with store staff for feedback sessions.
• Improve training and technique effectiveness- Enhance training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions and conducting role-plays.
• Understanding of Lenskart products- Deep dive into the Lenskart world and give a bird’s view of all products to enable business understanding and share best practices.
• Feedback and follow up- Constantly monitor the performance of store staff by visiting stores, conducting mock sessions and doing a gap analysis.

Role requirements

• 8-13 years of experience with strong experience working in retail or product based companies
• An avid interest in the changing trends within the retail and selling space and customer demand patterns.
• Ability to manage the full training cycle, including in-person activities and web-based learning.
• Experience in sales profiles will build on the requirements of the role.
• Effective presentation and communication skills.
• The candidate has to be flexible in travelling across Delhi NCR.