Project Lead Central Operations

Job description

Position Summary

Partner with managers and stakeholders to support organizational engagement with customers and clearly define the customer journey landscapes. Responsible for driving key projects from a strategic to implementation level.

Major Responsibilities:

The role will have the following key responsibilities:

  • Analyze process performance and prioritize improvement areas via projects where the biggest impact can be made.
  • Finding creative solutions, anticipating potential roadblocks in productivity, and overcoming obstacles are typical challenges faced.
  • Drive (cross-departmental) process understanding & come up with improvement plans/initiatives from beginning to end.
  • Effectively manage a diverse range of stakeholders (Tech, Analytic, CS) in and outside of Offline (e.g. Operations, Product, Analytics, Tech).
  • Create detail Project plan, define the strategy, and identifying the milestone for every phase on how we can execute that vision into a real thing.
  • Regular review & do continuous improvement on how we can make it better time to time for achieving the milestone.
  • Experience in assessing process and information and process flows, tracking results, developing recommendations, and implementing changes that benefit customer experience.

Job requirements

Eligibility to Apply:

Minimum 1 year of experience in the customer process excellence domain.

Customer experience profiles, not sales.

Competencies: -

  • Good communication skills
  • Have well-rounded skill both in planning & execution
  • Ability to lead
  • Executing capability
  • Good in Negotiation
  • Good in Interpersonal skills
  • Ability to work and coordinate a team
  • Business Acumen & Managing Ambiguity
  • Only customer handling profiles.

Perks and Benefits

4-5.5 CTC per annum, along with many non-monetary benefits like insurance, get to work with the best fast growing company across borders. Exploring the whole new experience of learning and climbing the career ladder fast.