India Business Head - Online

Job description

Lenskart is looking for a young entrepreneurial Tech Leader as part of the senior management team to lead the Online & Online Influenced Customer Experience & Revenue. This role is a combination of Consumer Strategy, User Experience, Technology Innovation and P&L. Role reports to co-founder and CEO of Lenskart.


Key Responsibilities

  • Make Lenskart world's best customer experience for buying eyewear
  • Use technology and UX to build an omni-channel customer experience that is best in the world
  • Continuously innovate to surprise customers and build one of the best consumer brands emerging out of India
  • Lead Product, Technology, User Experience & Digital Catalog Teams & build a tech culture that breeds innovation
  • Work collaboratively with Marketing, Merchandising, Operations and other functions to meet customer goals.
  • Grow lenskart to serve 50% of all eyewear users in India within next 5 years
  • Build a very detailed micro-market strategy to achieve above and own end to end P&L for this
  • Operate with a problem solving & analytical approach to break down issues and build innovative solutions
  • Take 100% ownership of omni-channel customer experience, NPS, revenue and ebitda of online


Job requirements

CANDIDATE PROFILE

  • 8 to 12 years of experience
  • Super Passionate about Technology and ability to understand consumer problems very well.
  • Strong Strategic and Problem Solving Skills in a Consulting or Product Management Role
  • Experience and knowledge of leading an online team, including the ability to build a culture of innovation
  • Track record in successfully developing a web and mobile product of scale with world class user experience
  • Track record in scaling and managing a mid-large size P&L of at least a 15+ Million Dollars
  • Engineering from a premier school; MBA from premier school is good to have
  • Consulting background is good to have; International exposure good to have
  • Ideal Candidate:¬†Entrepreneurial. Ambitious. High-Performer. Confident. Leader. Good consumer judgement. Startup mindset. Team-focused. Techie. Proactive. Strategic. Innovative. Direct. Desire to build a world class brand and consumer experience.