Global Head of People Operations & Technology

Job description

About the Role

In this role, you will lead the teams working on all aspects of People operations, technology and analytics. This role is a part of the People function leadership team and reports to the Chief People Officer of the company. The key stakeholders for this role would be the HR & Talent teams, Finance partners and key business stakeholders.

Given the massive growth trajectory, this function is critical in building the foundation of all people practices at the company and creating a scaling engine that helps drive this sustainably.

Build a People Technology function that is, transparent, data driven, innovative, sustainable and globally scalable

  • Own and drive the framework to manage & optimise people processes across the entire employee lifecycle
  • Focus on excellent employee experience (retail, corporate & FOS) by simplifying, automating, driving service delivery benchmarks with a continuous cycle of feedback & improvement
  • Drive the People Technology roadmap in identifying tech innovations and continuous improvement opportunities that improve our internal processes, including leading the discovery workshops and roadmap planning sessions
  • Create a People Operations operating model that can scale with employee growth & location expansion and is globally focused
  • Invest in designing and implementing the People Analytics framework across all aspects of the people function
  • Own and drive the seamless implementation of all people policies & benefits
  • Structure and drive the headcount planning process in partnership with the business leaders, HR partners and the Finance team
  • Ensure that all offices, factories & stores are fully compliant with all workplace practices so employees can operate in a healthy and safe environment
  • Drive strong partnership with the business & HRBP’s to solve for recurring issues & challenges as it relates to people processes
  • Provide inspiring & inclusive leadership for the function, set clear priorities & role responsibilities and invest in the organisational health of the team

Job requirements

You are

  • Highly entrepreneurial and committed to raising the talent bar and hiring exceptional talent that can build a $5Bn organization of the future
  • Have a process excellence mindset and has experience in scaling organisational people processes
  • Value agility for the “here & now” but also build with a future focussed, problem solving & curious mindset
  • Strong people leader with deep team management experience
  • Ability to work in a fast-paced, high-growth environment with a strong focus on delivering impact as well as outcomes for internal stakeholders
  • Love to build the culture and hire strongly for it
  • Have an openness towards innovative & radical thinking, willing to challenge and change traditional processes to cater to the evolving talent market
  • Great at communication, influencing multiple cross-functional stakeholders and senior management
  • Enjoy working with data & analytics to drive decision making and change
  • Have experience working in a diverse set of markets with regional/global experience
  • Experience in process consulting, building operations hubs, driving large scale change projects


If you would like to work in a hyper growth, ownership environment as part of the senior leadership team. Successful appointment will enjoy a competitive remuneration, pre-IPO shares and comprehensive benefits. Click the ‘Apply’ button.