General Manager L&D

Job description


  • § Support the design, creation and ongoing review of learning and development content for Lenskart’ s retail division
  • § Liaise with employees, leaders and HRBPs to ascertain 360-degree training needs as per the business units’ goals & direction
  • § Work with the business and HRBP’s to support business objectives by driving initiatives aimed at enhancing business results
  • § Support and increment retail’s capability by identifying training needs for skill, knowledge & attitudinal change by developing content, strategizing plans as well as modifying the content for various projects
  • § Rendering services as a Consultant for Managers and Stakeholders to identify business challenges to develop & deploy improvement initiatives
  • § Supporting Store and Area Operations managers with coaching on how to facilitate open & transparent communication, team building and feedback
  • § Support the conceptualization & implementation of need-based process modifications such as development of material, modules & processes of training using a combination of case studies, on the-job learning, stretch assignments, classroom training, online learning & other audio-visual inputs and latest technologies available after thorough analysis to enhance operational efficiency and optimize resource utilization
  • § Evaluating effectiveness of training by applying new age training methodologies to substantiate training investments towards tangible results
  • § Identify, shortlist and work with a range of industry vendors to devise appropriate solutions
  • § Support the design and management of the department budget by estimating and forecasting costs including content providers, external trainers and vendors
  • § Work with the other members in the team to ensure development of relevant and effective online content via LMS through creation of e learning modules and lead the management of the ongoing content
  • § Keep abreast with market best practices on L&D and develop a holistic approach towards L&D framework design through a blend of non-conventional modes of training such as gamifications, external workshops, seminars etc. along with conventional class room training, e learnings and job rotations etc.
  • § Supervising daily functioning and managing of allied training activities like MIS, Decks, Budgets, LMS etc.

Job requirements

  • 8-10 years experience in retail training
  • Should have used new age technology for effective training and learning
  • Managed scale
  • Entrepreneurial Mindset
  • Launched an LMS