Area Operations Manager
Direct Reportees: Store Managers
Interactions: Internal and External Stakeholders
To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader.
Area of Responsibility-
- Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service Standards are met
- Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers.
- Ensure the smooth operations of your area (Eye Testing Quality, delivers a commercially well laid out store, Achieving all operational KP)
- Deliver the shopping experience that our customers demand.
- Full Time Post Graduate with 7-9 years of relevant experience into retail industry
- Post-Graduation is a must
- Very strong communication skills- both written and verbal and must be a good orator
- Should have hands on experience working on Microsoft Office- Including Excel, PPT
- & Word Sales oriented.
Competencies & Traits
Influencing Skills • Problem Solving & Decision Making • Planning & Organizing • Project
Management with Collaboration and Inclusion • Communication Skills • Extroversion &
Approachability • Leadership • Financial & Business Acumen • Customer Obsession •
Assertiveness • Self Motivated & Resilient • Managing Pressure & Setbacks • Process